Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

Why is my order delayed?

Order delays can occur for a variety of reasons. In the event your order has not shipped promptly, please understand we are doing our best to adjust our course to keep up with the ever-growing demand for popular items. We send order update emails in real-time as inventory and procedures allow.

What if there is a problem with my order?

Though issues with orders are not common, they do happen. We’re here to help when things don’t quite go as planned. 

If your order was missing an item, or an item from your order is missing parts, it may have been split into multiple shipments

If you were sent the wrong item, we’ve got your back. We can’t process this type of return in-store, but you can learn how to return by mail for a refund or replacement. 

If your order was damaged, defective, or unsatisfactory in any other way, you can request a replacement or by contacting us using the button .

How do I cancel an order?

To make sure you get your items as soon as possible, we start processing right away. If you need to change anything on your order you can attempt to cancel your order while it’s in a Processing status and place a new order, but once it moves to Shipped, the order can’t be canceled. Our Customer Care agents cannot change an order once it’s been placed.

How do I modify an order?

Since orders begin processing right away, changes can’t be made to existing orders. If you need to change the delivery address or the items in your order, you can attempt to cancel and place a new order for the correct items/to the different shipping address. Our Customer Care agents cannot edit an order you already placed.

Why was my order canceled?

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.

The most common reasons an order might be canceled are:

  • Limits on available quantities
  • The item is out of stock
  • Listing errors
    • Incorrect product listed
    • Incorrect price listed
  • Additional information is needed by our Credit and Fraud Avoidance department
  • Unavailable carrier or shipping method

We will contact you if any part of your order is canceled or if we need additional information to process your order.

Questions about a canceled order? Contact Customer Care below.

How do I track an order?

You can track your order from your shipping confirmation email or by visiting shipping website we shall provide. We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.

To track order on

  1. Go to shipping website we shall provide
  2. Select the avatar icon in the upper-right corner
  3. Select Track Orders
  4. Enter the email address you used to submit your order and your order number
    • If you are already logged in to your shipping website we shall provided, this link routes you to your Purchase History page, where you can scroll to the order to track it

How do I get a refund?

If you return your item to a Eco Global Enterprise or by mail, you should see the money appear on your original payment method within five business days (depending on your financial institution).

When will I be charged?

Credit, Debit, Wire Transfer, Bank Transfer, Bitcoin, Cash App or Check Cards

If you placed your order with a credit card, debit card, card, or check card, your financial institution will place an authorization on your payment method until the order ships. This appears as a pending charge on your account, and the amount varies by financial institution. Usually, you’ll see these charges range from $1.00 to the full amount of the order.