Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

What is your return policy?

Products must be returned within 30 days of the ship date. The items must be in their original packaging, unused and in salable condition to receive credit.  Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. If multiple warehouses were used to fill your order each item will have to be returned to their respective warehouse.  Items returned may incur a restocking charge of up to 20%. Food items, medical related items and certain electronic items are not returnable.
You MUST receive a return authorization from us before merchandise is returned. 

In order for us to properly refund a return, you must receive a return authorization from us before merchandise is returned.  Please call customer service at +1(410)775-8183 for a return authorization # and return instructions.  Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender.
Please allow up to 15 business days for return processing and credit to appear on your credit card statement.

Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender.
Please allow up to 15 business days for return processing and credit to appear on your statement

BULK PRODUCTS (Items ending in -BULK)
Can be returned within 30 days of purchase (except for food items and items that are medical related) These returns are subject to a restocking fee and vary by manufacturer up to 25%. Please note restocking fees are imposed by the manufacturer and are remitted to the manufacturer and does not profit from these fees.

****CUSTOMER IS RESPONSIBLE for arranging and all shipping costs to the warehouse on the Return Authorization as designated by the manufacturer for the return. ***** PLEASE BE ADVISED the return location is likely not to be local to the customer and the return freight is likely to be substantial, does not arrange or pay for the return freight and is not able to provide the amount of the return freight.

You MUST receive a return authorization from us before merchandise is returned. 

To arrange for a Return Authorization for a BULK return please call +1(410)775-8183.

What is the total delivery time for my order?

The delivery time for your order is determined by two factors:  Processing and Shipping.

Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 1-2 business days for small parcel and 1-7 business days for larger items that ship Freight.

Shipping begins when the item leaves the warehouse to when it arrives at the Member selected delivery destination.

For your protection, some orders may be diverted to our Order Verification Team. As part of this verification, we will notify you via email, usually within 48 business hours to validate your order. Please respond promptly so your order will not be cancelled. Additionally, be sure to provide accurate contact information when placing your order.

Can I use different "Bill to" and "Ship to" addresses?

If you choose to ship order(s) to an address other than the billing address of your credit card, Eco Global Enterprise may contact you to verify the “ship to” address. This may cause a short delay. To expedite order processing, please provide up-to-date contact information when placing your order.

NOTE:  The “ship to” address cannot be altered after the order has been shipped.

What is the Shipping Estimator?

This estimates the shipping costs for all available shipping options before an order is placed.

NOTE:  This value is an estimate based on current shipping rates and is subject to change.

How are shipping costs determined?

  • The shipping cost for most items is based on the item’s size, weight, shipping method and delivery address.
  • In your shopping cart, we show an estimated shipping cost based on our lowest-price shipping method and presuming that all items in your cart are going to a single address within the contiguous United States.
  • If a different shipping method or address outside the Continental United States (AK &/ HI) is selected, the actual shipping cost will most likely be increased.

What are the shipping regulations for items purchased?

Due to Federal Aviation Administration (FAA) restrictions, we cannot ship items by air (premium or express) that contain regulated or hazardous materials. Restrictions are usually identified on the product page and these items can only be shipped via ground to the 48 contiguous states.

These items typically fall into 2 categories:

  1. Aerosol products in pressurized spray cans
  2. Products that contain flammable, volatile or corrosive chemicals

What can I do if I never receive my order?

Occasionally, packages are lost in transit, delivered to the wrong address, or arrive in separate packages. Packages may also be left with a family Member, neighbor, co-worker, or building manager.

NOTE:  If an order is 3 days past the estimated delivery date or tracking shows it as delivered, and you never received the order, please contact us to check your order status.

What If I Need To Cancel My Order ?

Once an order is placed online in most cases it CANNOT be cancelled although we will make every effort to do so. If you place an order and decide to cancel it.
1. Email us immediately and
2. Call us immediately if it is during our normal business hours 9 am – 5 pm Eastern Standard Time since a call will get immediate attention and an email may not be viewed promptly. +1(410)775-8183.

An order placed online is often released to the local warehouse within minutes of placement. Once the order is released to the local warehouse it is impossible to stop and is considered shipped. All shipped orders must be accepted by the customer upon delivery and the steps to obtain a Return Authorization must be followed.

Please do not refuse an order that could not be cancelled. Refused orders are subject to restocking fees and costs related to inbound and outbound freight charges which will be deducted from refund to credit card payment.

Is Blind Drop Shipping Available?

We gladly offer Blind Drop Shipping to resellers who want to use us to fulfill orders to their customers at the

Current website prices. The return address label on the carton and the packing list both read from “Office Products” with not mention of our name. In most cases we can blind drop ship BULK orders, please call with your individual needs.